Online casino gambling is arguably one of the most money-driven industries in the world; and whenever there is such a large emphasis on currency within a certain field, that industry will always open itself up to scams, hoaxes, and rogue operations, where people will extort money from customers through coercion and unethical practices. So when Aussie punters just want to have a fair go when. Online Gambling Complaints: What to Do Next When you see your casino complaint live on our site, please be patient. Give the casino time to respond to the complaint. You will be able to view the complaint at any time and will also be able to comment on it. The Casino Complaint Form is for online casino complaints ONLY! All other email inquiries can be sent using the General Contact Form. If you have a valid issue with an online casino please describe the problem in HONEST DETAIL in the form below. False claims and information will not be tolerated.

An Introduction to Complaints

Although the vast majority of complaints are Bonus related and do not necessarily reflect on the operational aspects of an online casino, you have to bear in mind that online casinos don’t generally like players trying to profit from “free money” without taking a risk of their own, which is why Bonus T&C’s are complex and cause many disputes. Something that Casinomeister’s complaint specialist Max knows everything about.

Max is the guy behind Casinomeister’s complaints service or Player ArBitration (PAB). He is a professional and licensed dispute arbitrator, which means that when you are looking to submit a serious complaint (and to get it resolved!), Max is your guy. More than enough reason to give Max himself the opportunity to write about his experiences with complaints, what to do about them, where to go and how to get your problem solved. So here ya go, everything there is and you need to know about complaints, from the complaints Meister himself!

Content:

How to submit a complaint

So, something has gone wrong at an online casino and you’re wondering what you can do about it. If it’s an actual complaint that you want to file then there is a pretty standard procedure to follow. In brief the process is (usually) as follows:

(1) Read the casino’s Terms regarding complaints. Not very exciting but this is what you have to do if you want a fair chance at getting your issue resolved. The Terms will almost always say that the first step is:

(2) Submit your complaint to the casino via their Support email (or equivalent). Ignore anything that their Terms say regarding “our decision is final” or such foolishness: it’s rubbish because no casino has that authority.

(3) Assuming the problem has not been resolved in (2) you have four choices:

(3.1) Accept the casino’s decision and forget about it.

(3.2) Post about your issue on gambling related forums (Casinomeister for example).

(3.3) File your complaint at a site that has a Complaints service for players. Our service is called Player ArBitration or PAB.

(3.4) Take your complaint to an official complaints resolution service: in the UK these are called ADRs meaning “Alternate Dispute Resolution”; across the EU such services are called ODRs meaning “Online Dispute Resolution”.

Assuming that (3.1) is not your desired choice, and there is almost certainly no reason why it should be, you’ll need to chose between the other options, namely forums, a Complaints service, or an ADR/ODR. A little info on each may help to guide your decision making process.

Posting your complaint in a forum

Posting your issue on the gambling forums is basically a gamble: you are betting that the negative publicity created by your post, and hopefully the many replies to it, will help “convince” the offending casino to do whatever it is you are asking them to do. In other words it’s a pressure tactic, a bit of arm-twisting to get the casino to see your side of things.

The problem is that it’s a total gamble whether it will work or not. Sometimes it does work and you get what you want without much fuss and bother. But just as often, if not more often, the casino does not cave in to your publicised pressure and you may have blown your chance to use any of the other avenues of dispute resolution available to you.

Many casinos, and many dispute arbitrators, will not agree to revisit an issue that has been flogged about on the forums. The primary reason for this is that the player will likely have “poisoned” the situation and already put the casino people in the worst possible mood to discuss resolution possibilities. Most times it simply isn’t worth rehashing an issue that’s already been dragged through the muck on the forums.

So, in the end, the forums are the riskiest way to try getting your issue resolved. Don’t let success stories of other players getting the goods without much effort blind you to the reality that posting a complaint on the forums is really just a wild, noisy, shot in the dark. Many people on the industry side of the fence simply don’t like being shot at and that bad will is unlikely to serve you well in the long, or even the short, run.

Website Complaints Services

Here we are talking about a service, usually (read: should be) free, offered by a player-facing website. Casinomeister is one example, there are several others out there though. Whatever their merits, we are all generally referred to as “3rd parties” because we are not directly involved in the dispute, only the casino and the player have that “honour”.

The type of service offered by these websites can vary from a completely private service (eg. Casinomeister) where everything said, done and discussed during the complaints process is private and confidential, to a completely public service where every word is published and on public display. Which way you choose to go is your business but keep in mind that most casinos don’t appreciate having their dirty laundry hung out in public. These are private companies that generally expect their confidentiality to be respected. Almost everyone who works in dispute resolution has had to recognize and accept this, one way or the other.

However they conduct their resolution process, private, semi-public or fully public, what matters to the player is the expertise and track record of the service in question. In our case we’ve been doing player dispute resolution since 2001, have handled over 5000 cases and seen close to €5M returned to players. Not to blow up our own horn but no one else in the business has that kind of experience.

What also matters to players is how well they can expect to get on with the people they entrust their case to. That’s often a little trickier to evaluate but the best way is to look at the site’s case records and see what they say about other player’s cases. That’s often an excellent indication of how you can expect to be treated. If there are no published records then someone is hiding something and you’ll want to be asking yourself why that might be.

Before moving on, I should address the issue of “more is better” in this context. Players sometimes think the best plan is to fire their issue off to every dispute resolution service they can find and let the best service get the issue resolved. The problem is that most of us know each other, there are only a handful of such services out there, and if we know that the issue has been, or is being, handled by one of the others we’ll likely shelf the complaint until the other service has done its work. Why? Because we all end up going to the casino for their cooperation and if the casino is busy discussing the matter with someone else they will almost always say “we’re already discussing this with XYZ” and end the conversation there. No one wants to be dealing with multiple parties arguing the same issue, and so they (usually) won’t. So my advice here is to pick a service that appeals to you and take your case to them: if that fails you can always take it elsewhere.

How To Main Index:

Online Casino Complaint Forum

This Online Casino Complaint Forum is created for the online casino players who get cheated and scammed by online casinos.

What Is Casino Complaint Forum

Casino Complaint Forum is the independent online forum where casino players can provide the details of the casino who has cheated them. The Casino Complaint forum tries to help them get the justice through the proofs provided against the casino.

How to File a Complaint Against a Casino

To file a complaint against a casino you need to provide some details on the casino who has either Bad review related to not paying your money or doing cheating during a casino game play.

In both of the scenario, we request you to mention each and every bit of details related to the casino and its nature of cheating the players.

We will try our best to assist you in the best way we can and also with your support we’ll post the list of fake and scam casinos on our fake casino’s list so that other players can be saved.

This will Create a big reputation loss for the casino and they may lose their license also if the proof are perfectly collected.

To file a complaint against a casino on our forum, Go to https://onlinecasinowala.com/online-casino-community-complaint-forum/ and ask questions or post your comments with full details. We have very strict spam policy and only real comments and post will be allowed by the admin to show them on our complaint forum.

Please be specific and explain in details.

Sue Online Casino

There are various ways to sue a casino. One is going to the court which most of the people do while get cheated by the casino.

But apart from that, there is one thing which we should reach before going to court as it may solve the problem in less time and with many conveniences.

This can be done by first searching out for the license regulatory authority from where the casino has got the license from.

Once you know the license details then you can find out their email address on their websites and mail your issue and proofs with them with full information.

If this gets some assistance in getting your issue resolved then perfect otherwise, you have the option to go to court with the details and proofs.

Online Casino Complaints Forum Site

But the real damage to the fake and scam casino can be done via casino complaint forums only as most of the times player first go and check the casino complaint forums for checking their genuineness.

Online Casino Complaint

Online Casino Advocate

A normal advocate who understand the situation can benefit you with the use case in court against the online casino.

We request you to check with the advocate him/herself whether he/she is able to handle such situation with understanding the rules and kind of cheating done by a casino.

But at the same time casino forums have a much clear vision in helping the players and can help them via support on casino complaint forums.

Online Casino Complaints Forum Yahoo

We have seen many cases getting resolved just by putting your issues on casino complaint forums.

Claim Against Online Casino

To put the claim against the casino who cheated with the player, a player needs to provide the full information to us in the post and comment section below.

We will try our best to get the claim from the casino who is found guilty.

Online Casino Report

We make sure of getting the reports of the online casino who cheat and scam with the player.

So that we can save the other casino customers from getting cheated and we try our best to help the player in getting the casino reported in the big forums where it will showcase the real image of a casino scam.

AskGamblers Forum

AskGamblers Forum is one of the forums like us who help the player in identifying the fake and real casino with help of casino players reviews and detailed proofs. We always ask you to provide info at as many casino complaint forums as you can. This will help another player to identify the cheater casinos.

Forum casino

This Casino Forum is entirely dedicated to identifying the fake casino and we do our best to help the player to get them justice for their money.

Please provide the details below in comments and if required we will ask you for the proof as well on email to send it to a specific casino who is found guilty.

Independent Online Casino

Most of the times, the independent online casino who do not get licenses from anyone are found guilty as there is no one to regulate them.

Online Casino Complaints Forum Casino

Always prefer to go with licensed casinos to save yourself getting cheated by anyone.

After the thorough reports and proper testing, we have come up with some best casinos who have a really good reputation among casino players and casino complaint forums when it comes to playing out the players with higher return value and on-time payments.

Online Casino Complaints Forum Sites

Below are the details of casinos which we always prefer players to play with instead of going at the new or fake casinos.

Our Recommended List Of Highly Paying Online Casinos